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Website terms and conditions of sale
 

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you
want and nothing that you are not willing to agree to.
Summary of some of your key rights:
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see
below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling
policy.
Right to cancel - goods
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases,
you can change your mind and get a full refund.
Your Consumer Rights - goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose
and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:
- up to 30 days: if your goods are faulty, then you can get a refund;
- up to six months: if they can't be repaired or replaced, then you're entitled to a full
refund, in most cases;
- up to six years: if the goods do not last a reasonable length of time, you may be
entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
The informatio in this summary box su marises some of your key rights. It is not intended to replace the contract below which you should read carefully.
This contract sets out:
« your legal rights and responsibilities;
« our legal rights and responsibilities; and
« certain key information required by law.
In this contract:
* We, us or our
means HIDE AND HORN
References to us in these Terms also includes any group companies
which we may have from time to time.
« Our site or our website
refers to the site on which these terms and conditions are displayed,
including, but not limited to the following websites:
www.hideandhorncrafts.com
« You or your
means the person accessing or using our site to make purchases from
us.
If you don't understand any of this contract and want to talk to us about it, please contact us by:
« e-mail: inffo@hideandhorncrafts.com, or
« telephone: +44 15394 33052
Please note, calls will be answered at the following times:
(Monday - Friday 0900 - 1600)
(Saturday - 0900 - 1200)
Sunday and Thursday closed
Public holidays closed
We may record calls for quality and training purposes.
Who we are
We are a company registered in the United Kingdom with company registration
numbe 1875297879 and our registered office is at:
Hide And Horn
The Nook, The Slack
Ambleside, Cumbria
LA22 9DQ
We are:
- a member of the following association(s):
Small business association
For more details of what this means for you, please visit the following
website(s):
https://www.fsb.org.uk/
- regulated by:
HMRC
For more details of what this means for you, please visit the following
website: https://www.gov.uk/government/organisations/hm-revenue-customs
The details of this contract will not be filed with any relevant authority by us.
Terms and Conditions of Sale
A. Introduction
1. These terms and conditions apply to any sale of goods on our site. If you buy
goods on our site you agree to be legally bound by this contract and the terms and
conditions contained herein.
2. This contract is only available in English. No other languages are available for this
contract.
3. When buying any goods on our site you also agree to be bound by:
(a). our terms and conditions of use and any documents referred to therein;
(b). extra terms which may add to, or replace some of, this contract. This may happen for the following reasons:
Further regulatory requirements for products. Circumstances outside of our control. Changes to laws and regulations in or outside the United Kingdom.
We will contact you to let you know if we intend to do this by giving you one month's notice. You can end this contract at any time by giving one month's
notice if we tell you extra terms apply;
(c). specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods.
All these documents form part of this contract as though set out in full here.
B. Information we give you
1. By law, the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key
information, please:
(a). navigate to the following page: https://ico.org.uk/.;
(b). click the following button: PRIVACY POLICY;
(c). read the Confirmation email that will be sent to you when you have ordered
goods (see clause below);
(d). login to your account on our site and view the information in your o der
history; or
(e). contact us using the contact details at the top of this page.
2. The key informatio we give you by law forms part of this contract (as though it is
set out in full here).
3. If we have to change any key information once a legally binding contract between
you and us is made, we can only do this if you agree to it.
C. Ordering from us
1. Here we set out how a legally binding contract between you and us is made.
2. You place an order on our site by doing the following:
By adding products to a basket. You will be given a choice to cancel the order, if
you so choose. You will then be presented with a hoice of either payment by
card implemented from Wix or payment using paypal. Both sites are secure. If you choose payment by card you will be presented with a form to fill in your details, after which your payment will be processed. If you choose paypal you will be guided to log in to your Paypal account where your payment will then also be processed. After clicking checkout, or checkout with Paypal, and filling in the
forms, your order will be placed. The site administrator will then be informed, and
will prepare your order, which will then be posted to yourself.
3. Please read and check your order carefully before submitting it. However, if you
need to correct any errors you can do so before submitting it to us.
4. When you place your order at the end of the online checkout process (e.g. when you confirm payment), we will acknowledge it by Email. This acknowledgement does
not, however, mean that your order has been accepted.
5. We may contact you to say that we do not accept your order. This is typically for
the following reasons:
(a). the goods are unavailable;
(b). we cannot authorise your payment;
(c). you are not allowed to buy the goods from us;
(d). we are not allowed to sell the goods to you;
(e). the number of goods you have ordered is too large; or
(f). there has been a mistake on the pricing or description of the goods.
6. We will only accept your order when we send you an Email to confirm this (Confirmation Email ). At this point:
(a). a legally binding contract will be in place between you and us; and
(b). your order will be fulfilled
7. If you are under the age of 18 you may not buy any goods from our site. However,
in some cases you may not be able to buy certain goods because you are too young.
If so this will be set out on the relevant webpage for the goods concerned.
D Right to cancel this contract
1. You have the right to cancel this contract within 14 days without giving any reason.
2. The cancellation period will expire after 14 days from the day:
(a). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of any goods, in the case of a sales contract; (b). on which you acquire, or a third party other than the carrier and indicated by
you acquires, physical possession of the last good purchased, in the case of a
contract relating to multiple goods ordered by the consumer in one order and delivered separately;
(c). on which you acquire, or a third party other than the carrier and indicated by
you acquires, physical possession of the last lot or piece of any purchased goods, in the case of a contract relating to delivery of a good consisting of
multiple lots or pieces;
(d). on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good purchased, in the case of a
contract for regular delivery of goods during a defined period of time.
3. To exercise the right to cancel, you must inform us of your decision to cancel this
contract by a clear statement (e.g. a letter sent by post, fax or email). You can use
the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form
To:
HIDE AND HORN
Hide And Horn
The Nook, The Slack
Ambleside, Cumbria
LA22 9DQ
info@hideandhorncrafts.com
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods */the supply of the following service *,
Ordered on */received on *,
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
* Delete as appropriate
4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation
period has expired.
E. Effects of cancellation
1. If you cancel this contract in accordance with these terms and conditions, we will
reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
3. We will make the reimbursement without undue delay, and not later than:
(a). 14 days after the day we received back from you any goods supplied; or
(b). (if earlier) 14 days after the day you provide evidence that you have returned
the goods; or
(c). if there were no goods supplied, 14 days after the day on which we are
informed about your decision to cancel this contract.
4. We will make the reimbursement using the same means of payment as you used
for the initial transaction, unless you have expressly agreed otherwise; in any event,
you will not incur any fees as a result of the reimbursement.
5. If you have received goods:
(a). you shall, without undue delay and in any event not later than 14 days from
the day on which you communicate your cancellation from this contract to us, send back the goods or hand them over to us
(b). the deadline shall be met if you send back the goods before the period of 14
days has expired,;
(c). you will have to bear the direct cost of returning the goods;
(d). you are only liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature, characteristics and
functioning of the goods.
F. Delivery of goods
1. We use the following delivery services to deliver our goods:
Royal Mail
Hermes
2. The estimated date and time window for delivery of the goods is set out in the
Confirmation Email.
3. If something happens which:
(a). is outside of our control; and
(b). affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.
4, Delivery of the goods will take place when we deliver them to the address that you gave to us.
5. We may be unable to deliver the goods if we are unable to properly identify you.
Please be prepared to provide a form of ID (passport or photocard driving licence) on delivery of goods.
6. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
(a). let you know;
(b). cancel your order; and
(c). give you a refund.
7. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
8. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
9. We do not make deliveries to any addresses outside of the UK.
10. We may deliver your goods in instalments. To check if your goods may be
delivered in this way, click on the check the delivery details during the online
checkout process.
G. Payment
1. We accept the following means of payment:
Visa, Mastercard, Paypal, Apple pay, Maestro
2. We will do all that we reasonably can to ensure that all of the information you give us when paying for goods is secure by using an encrypted and secure payment
mechanism. However, in the absence of negligence on our part we will not be legally
responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
3. Your credit card or debit card will only be charged when you confirm your order.
4. All payments by credit card or debit card need to be authorised by the relevant card issuer, From time to time we may also use extra security steps via Verified by
Visa, Mastercard®SecureCodeTM or equivalent services.
5. If your payment is not received by us and you have already received any goods,
you:
(a). must pay for such goods within 30 days; or
(b). must return them to us as soon as possible. If so, you must keep the goods
in your possession, take reasonable care of them (including ensuring that you
follow any instructions or manuals given with the goods) and not use them before you return them to us.
6. If you do not return any goods (such as where you have not paid for them) we may
collect the goods from you at your expense. We will try to contact you to let you know
if we intend to do this.
7. Nothing in this clause a fects your legal rights to cancel the cont act during any
applicable ‘cooling off' period detailed under the Clauses entitled 'Right to Cancel this
Contract ' and 'Effects of Cancellation ' above.
8. The price of the goods:
(a). is in pounds sterling (£)(GBP);
(b). includes VAT at the applicable rate; and
(c). does not include the cost of:
I delivering the goods (delivery options and costs will be provided before
you place your order); or
Il. any carrier bags (which cost a minimum of 5p) each).
H. Nature of goods
1. The Consumer Rights Act 2015 gives you certain legal rights (also known as 'statutory rights'), for example, the goods:
(a). are of satisfactory quality;
(b). are fit for purpose;
(c). match the description, sample or model; and
(d). are installed properly (if we install any goods).
2. We must provide you with goods that comply with your legal rights.
3. The packaging of the goods may b different from that shown on our site.
4. While we try to make sure that:
(a). all weights, sizes and measurements set out on our site are as accurate as
possible, there may be a small tolerance of up to 1% in such weights, sizes and
measurements; and
(b). the colours of our goods are displayed accurately on our site, the actual colours that you see on your computer may vary depending on the monitor that
you use.
5. Any goods sold:
(a). at discount prices;
(b). as remnants; or
(c). as substandard;
will be identified and sold as such. Please check that they are of a satisfactory quality
for their intended use.
6. If we can't supply certain goods we may need to substitute them with alternative
goods of equal or be ter standard and value. In this case:
(a). we will let you know if we intend to do this but this may not always be
possible; and
(b). you can refuse to accept such substitutes, in which case we will offer you a
refund or a replacement and let you know how long such an offer remains open
for.
I. Faulty goods
1. Your legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
(a). visit our webpage: https://www.hideandhorncrafts.com/contact;
(b). contact us using the contact details at the top of this page; or
(c). visit the Citizens Advice website www.citizensadvice.uk.
2., Nothing in this contract affects your legal rights under the Consumer Rights Act
2015 (also known as 'statutory rights'). You may also have other rights in law.
3. Please contact us using the contact details at the top of this page, if you want:
(). us to repair the goods ;
(b). us to replace the goods ;
(c). a price reduction; or
(d). to reject the goods and get a refund.
J. End of the contract
If this contract is ended it will not affect our right to receive any money which you owe
to us under this contract.
K. Limit on our responsibility
1. Except for any legal responsibility that we cannot exclude in law (such as for death
or personal injury), we are not legally responsible for:
(a). losses that:
(I). were not foreseeable to you and us when the contract was formed; or
(Il). that were not caused by any breach on our part;
(b). business losses; and
(c). losses to non-consumers.
L. Indemnity and insurance
1. You shall indemnify us, and keep us indemnified, from and against any losses,
damages, liability, costs (including legal fees) and expenses incurred by us as a result of or in connection with your breach of any of your obligations under this
contract.
2. You shall have in place contracts of insurance with reputable insurers incorporated in the United Kingdom to cover your obligations under this contract. On request, you
shall supply so far as is reasonable evidence of the maintenance of the insurance
and all of its terms from time to time applicable.
M. Limitation of liability
1. The extent of the parties' liability under or in connection with this Contract (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this
clause.
2. Subject to the sub-clauses below (entitled 'Exceptions'), our total liability shall not
exceed the sum of £2,000.
3. Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for
consequential, indirect or special losses.
4, Subject to sub-clauses below (entitled 'Exceptions'), we shall not be liable for any
of the following (whether direct or indirect):
(a). loss of profit;
(b). loss or corruption of data;
(c). loss of use;
(d). loss of production;
(e). loss of contract;
(f). loss of opportunity;
(9). loss of savings, discount or rebate (whether actual or anticipated); or
(h). harm to reputation or loss of goodwill.
Exceptions
5. The limitations of liability set out above shall not apply in respect of any indemnities given by either party under this Contract.
6. Notwithstanding any other provision of this Contract, the liability of the parties shall
not be limited in any way in respect of the following:
(a). death or personal injury caused by negligence;
(b). fraud or fraudulent misrepresentation;
(c). any other losses which cannot be excluded or limited by applicable law;
(d). any losses caused by wilful misconduct.
N. Rights of third parties
No one other than a party to these Terms has any right to enforce any of these
Terms.
O. Disputes
1. We will try to resolve any disputes with you quickly and efficiently.
2. If you are unhappy with:
(a). the goods;
(b). our service to you; or
(c). any other matter;
please contact us as soon as possible.
3. If you and we cannot resolve a dispute using our complaint handling procedure,
we will:
(a). let you know that we cannot settle the dispute with you; and
(b). consider the need for Alternative Dispute Resolution and, if considered
necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint;
(c). provide you with information about our Associations and their complaints
and/or Alternative Dispute Resolution services;
(d). provide you with information about our Regulators and their complaints
and/or Alternative Dispute Resolution services.
4. If you want to take court proceedings, the relevant courts of the United Kingdom
will have exclusive jurisdiction in relation to these Terms.
5. The laws of England and Wales will apply to these Terms.